Frequently Asked Questions
Welcome to the Overat FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, and store policies.
Need more help? Our support team is always here for you:
Email: sales@overat.com
Phone: +44 808 531 0070
Address: 93 Belgrave Road, Leicester, LE4 6AS, United Kingdom
General Questions
Q: What is Overat?
A: Overat is a UK-based online fashion retailer specializing in modern men’s clothing. We offer carefully curated pieces designed for style, comfort, and everyday confidence, while ensuring a smooth, reliable shopping experience and dedicated customer support.
Q: How can I contact customer support?
A: You can contact us anytime by emailing sales@overat.com
You may also call us during our customer service hours listed below.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our store, add your chosen items to your cart, and complete checkout securely through our website.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other supported payment methods available at checkout.
All payments are securely processed in British Pounds Sterling (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days.
Standard UK delivery typically takes 6–8 business days, meaning most orders arrive within 7–10 working days from order confirmation.
Q: Do you ship internationally?
A: Not at this time. We currently ship within the United Kingdom only.
Q: Is shipping free?
A: Yes. We offer free standard shipping on all UK orders, with no minimum spend required.
Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, you will receive a tracking link by email to monitor your delivery.
Returns & Exchanges
Q: What is your return policy?
A: Eligible items may be returned or exchanged within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
Q: How do I return an item?
A: Please email sales@overat.com with your order number and reason for return. Once approved, we will provide full return instructions.
Q: How are returns processed?
A: All returns are processed by mail. Please follow the instructions provided once your return request is approved and keep proof of postage until your return is confirmed.
Q: Do I have to pay for return shipping?
A: No. All eligible returns include a free pre-paid return label, and return shipping costs are fully covered by Overat.
Q: Can I exchange an item?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or a product of equal value, subject to availability.
Q: How long do refunds take?
A: Approved refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to the original payment method in GBP (£).
Q: Are any items non-returnable?
A: Certain items may be non-returnable, including:
▹ Hygiene-sensitive products once opened
▹ Personalised or made-to-order items
▹ Products clearly marked as “non-returnable”
Please refer to our Refund & Return Policy for full details.
Products
Q: Are your products high quality?
A: Yes. We carefully select products to meet quality, durability, and performance standards.
Q: How do I choose the right size?
A: Size guides are provided on applicable product pages. If you need help, feel free to contact our support team for assistance.
Q: Do you offer sustainable products?
A: We are continuously working to expand our range and include more environmentally conscious options where possible.
Account & Security
Q: Do I need an account to shop?
A: No. You can check out as a guest. Creating an account allows you to track orders, save addresses, and access future offers more easily.
Q: Is my personal information secure?
A: Yes. Overat uses SSL encryption for data protection, and all payments are processed through secure, PCI-compliant payment gateways.
Q: How do I subscribe to the newsletter?
A: Simply scroll to the bottom of our homepage and enter your email address to receive updates, promotions, and product announcements.
Contact Us
We're here to help with returns, refunds, and any other questions you may have.
Email: sales@overat.com
Phone: +44 808 531 0070
Address: 93 Belgrave Road, Leicester LE4 6AS, United Kingdom
Business Hours (GMT – London):
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
Average Response Time: 24–48 hours
For additional support, please visit our Contact Us page.